ResizeGenius
Support
We're here to help! Whether you have a question, encountered an unexpected issue, or want to share feedback about ResizeGenius, please reach out to us directly.
1. Contact Us
For all support inquiries and feature requests, email us at:
2. What to Include
To help us assist you as quickly as possible, please include:
- The version of ResizeGenius you are using
- Your Mac model and macOS version
- A clear description of the issue or question
- Image format(s) being processed (e.g., JPEG, PNG, HEIC)
- (Optional) Screenshots or screen recordings of the problem
3. Response Time
We typically respond within 1–2 business days. If your issue is urgent, please include "Urgent" in the email subject line so we can prioritize it.
4. Frequently Asked Questions
Does ResizeGenius alter or overwrite my original photos?
No. ResizeGenius never modifies your original images. Resized images are exported as new files to your chosen destination folder.
Can I drag and drop images directly into the app?
Yes! You can drag and drop images directly from Finder or web browsers like Safari and Google Chrome directly into the ResizeGenius window.
Does ResizeGenius work completely offline?
Yes. All image processing and resizing calculations happen locally on your Mac. No internet connection is required, and none of your files are uploaded to the cloud.
Which image formats are supported for export?
ResizeGenius supports popular image formats including JPEG and PNG, with configurable resolution and quality preferences.
5. Feedback & Feature Requests
We are continuously refining ResizeGenius. If you have suggestions for new capabilities, batch workflow enhancements, or general feedback, we would love to hear from you!
Thank you for using ResizeGenius!